Privacy Policy

Welcome to Purva Lady Collection ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Register or create an account on our website
• Place an order for products
• Subscribe to our newsletter or promotional communications
• Contact us for customer support
• Participate in surveys, contests, or promotions

Personal Information we may collect includes:

• Full name
• Phone number / mobile number
• Email address
• Delivery address (house number, street, city, state, PIN code)
• Payment information (processed securely; we do not store full card details)
• Order history and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders
• Customer Support: To respond to your queries, complaints, and feedback
• Account Management: To manage your account and provide customer services
• Communications: To send order confirmations, shipping updates, and delivery notifications
• Marketing: To send promotional offers, new arrivals, and discount notifications (you may opt out at any time)
• Improvement: To analyze usage patterns and improve our website, products, and services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Discreet Packaging & Privacy

We understand the personal and sensitive nature of our products. All orders from Purva Lady Collection are shipped in plain, unmarked packaging. The outer packaging will not display the nature or contents of your order. Only your name and delivery address will appear on the package. This applies to all orders — whether shipped to your home, office, or any other address.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery Partners: We share your name, phone number, and delivery address with our logistics and courier partners solely for the purpose of delivering your order.
• Payment Processors: Payment information is securely processed by our trusted payment gateway partners. We do not store complete card or UPI details on our servers.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through certified payment gateways
• Access controls limiting who can access your personal data
• Regular security assessments of our systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, session management)
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your preferences and settings

You can control cookie settings through your browser settings. Disabling cookies may affect some functionality of our website.

7. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request correction of any inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal information (subject to legal obligations)
• Right to Opt-Out: You can unsubscribe from marketing communications at any time
• Right to Data Portability: You can request your data in a portable format

To exercise any of these rights, please contact us at purvaladycollection@gmail.com

8. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites and encourage you to review their privacy policies before providing any personal information.

10. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, or WhatsApp messages about new products, special offers, and events. You can opt out of these communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Contacting us at purvaladycollection@gmail.com
• Messaging us on WhatsApp to remove you from our list

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for a period of 3 years for accounting and legal compliance purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the rules made thereunder, as well as the Consumer Protection Act, 2019.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Business Name: Purva Lady Collection
• Email: purvaladycollection@gmail.com
• Phone: +91 7041914294
• Location: Surat, Gujarat, India
• Business Hours: Monday to Sunday, 10:00 AM to 7:00 PM IST

We are committed to resolving any privacy concerns you may have. Please allow up to 72 hours for a response to your privacy-related inquiries.